Do what is needed to make sure of my complete satisfaction

Good morning Mike:

I wanted to send you a note to let you know how much Marilyn and I are enjoying our 2013 38 LKTG Champagne.

We are full-timers, and could not be happier with the “last” Champagne to come off the production line at NUWA. I don’t think a day passes that one of us doesn’t say…. “I love this trailer”!

Like many other trailers, there have been a few issues to be corrected, but nothing I couldn’t handle with the help of Ronnie VonGotten and his co-workers.

An example of the thermal efficiency of this unit’s construction, is the fact that this morning, there is a solid sheet of ice on the dining room slide-out wall which means interior heat is not transferring to the exterior. There is even ice on the window exterior and no condensation on the thermal pane glass inside…amazing.

This morning, it’s 24 degrees here in the Texas Hill Country and we are keeping the trailer very comfortable with only two 1,500 watt space heaters which I consider to be “amazing” when you consider the size of this trailer. BTW, Marilyn absolutely loves having a washer/dryer!!

I don’t know what the future holds for NUWA, but there is not another fifth wheel that we would prefer over our Hitchhiker. I also want to congratulate you on the NUWA staff of personnel who have helped us at every turn and wish ya’ll the very best! From when my phone calls are answered until I hang up, everyone is polite, courteous and willing to do what is needed to make sure of my complete satisfaction.

Thanks again,
Rick and Marilyn B.

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